Reviews

"We live about a mile away"

Overall Rating:

Dan Sparks - Pasco, WA

"Best dealer I’ve ever dealt with!!! Extremely friendly staff and a 100% no pressure buying experience. The day we bought our bike we were introduced to the entire staff. It’s nice to be able to put a face to the person I’ll be talking on the phone with for sales, parts, or service. We loved being welcomed into the Thunder Alley family. If your looking for a bike this is the dealership to come and see."

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Dan Sparks - Pasco, WA

"Ben and his crew are Outstanding! We had been to this dealership a couple of years ago and had not had positive experiences. However, things have really turned around. The entire staff is friendly and customer service is top-notch. To be honest, we went in the dealership just to take a look at the Indian Chieftain Darkhorse as I was pretty sure this was the model I was wanting to purchase. We were just going to take a look to see if it were worth the drive to an out-of-state dealership to actually purchase. We enjoyed the new atmosphere and customer service so much we decided that day to purchase the Darkhorse and my husband (who loves his Harley) will be bringing it here for service and, possibly, purchase a future ride as well. I just can't say enough about this dealership. They treat you like friends and answered all my questions with knowledge and experience. We're doing our best to let all our friends know how Amazing each and every person is at Thunder Alley!!!"

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Candace Smith - Walla Walla, WA

"We originally came in to just browse and get a feel for the different models to see what would fit best. The sales team on the floor was very helpful throughout the day considering we left and came back a handful of times. At no point did we feel like we were being pressured into purchasing, and the sales staff stayed close and available for questions while we browsed. The experience left us leaving with a motorcycle purchase. It was an exciting purchase to make and we look forward to the maintaining the relationship we've build with the team at Thunder Alley."

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Steven Peebles - Ellensburg, WA

"I bought a new 2014 Cross Country in March and was very pleased with my salesman and the whole team. I felt as if I was family from the time I walked through the door. When every I come into the store I am always know by name and all of my questions or concerns are taken care of. I was so please with this crew that I sent my wife in to buy her 1st motorcycle. We have recommend several potential customers and friends to Thunder Alley. Hands down the best crew I have ever dealt with."

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T Fisher - Richland, WA

"My husband purchased his motorcycle from Thunder Alley and was treated very well during and after the sale. So, when I wanted to buy my first bike there was no other place that held up to get my business. They treated me with respect and answered all my newbie questions. From the help during the sale, the helpful tips after the sale, and the kind treatment from the service department - they have earned my future purchases. They have treated us like family and they stand behind their product. Go Hawks!"

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Peggy Fisher - Richland, WA

"Had issues getting my bike to start after winter storage. Was convinced i would need to have them come pick it up and do a service on it. They suggested i try new spark plugs first (6$)- they showed me where/how to put them in also. Saved me a ton of money! The entire crew there are amazingly friendly and helpful- I will use them in the future and recommend this place 100%."

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Jeff Johnson - west richland, WA

"These guys at Thunder Alley are the best. I've used other dealers in the past and this was a whole different experience. The mechanic AJ is awesome at what he does,... get you on the road ASAP. Every part I needed they had in stock. Fast friendly and competitive. Great job guys!!!"

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Michael Bishop - Yakima, WA

"I brought my wife's xctry over to get it lowered so her feet would touch better. My sister in law bought her xctry from thunder alley and had it lowered by AJ. And loves the work he did. I just rode it home and it is now the perfect height for my wife to ride. AJ also helped trouble shoot a problem I had with the bike. I think it is how I ride it. Some old school bad habits. Thanks AJ &Ben.No extra charge. I have a vision tour. I will have them serviced @ thunder alley when possible."

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John Blazer - Auburn, WA

"Another Victory location in another state could have gotten the 2012 Cross Country Tour to me faster, however, I ordered mine from Thunder Alley Victory because I wanted to support my local dealer. The wait was worth it. They took care of detailing and delivering my bike to my front door. That's what I call customer service! Their staff is amazing. Their customer service is stellar. Their service department is by far top notch. If you want to experience the "family" connection, you must try Thunder Alley."

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Dianna Lopez - West Richland, WA

"I Bought my first Victory from Thunder Alley in 2008 and it was a Vision Premium. Since then I have had my bike and other bikes we own serviced there as well. The Folks there have always treated us very well and at times gone the extra mile to make my wife and I very happy customers. Even though we are customers they have made us feel like were part of there family. So we have made them part of our family as well. We have been so impressed with them that we went back in November of 2011 and bought a brand new 2012 Cross Country Tour. I give the service and sales department and folks at Thunder Alley a 5 star Rating. I would recommend them to anyone looking for a new or used bike or good service. Kudo's to Thunder Alley."

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Chuck Lopez - Tri Cities, WA